Frequently Asked Questions
How do I create an account on the certification application portal?
To create an account, go to www.cawellnesscoach.org page and click on “Get Certified” to launch the application portal. Fill in the required fields, including your name, email address, and password. You will receive an email to confirm your registration. Click on the link in the email to activate your account.
What documents do I need to submit with my application?
You can submit proof of your education, training and work experience relevant to the Wellness Coach roles. Specific document types and formats will be listed on the application page.
How can I check the status of my application?
Login to your account to view your application status using https://certify.cawellnesscoach.org/login. Once logged in, navigate to the “My Applications” section of the portal. You will see the current status of your application, such as “Pending,” “Under Review,” or “Approved.”
I forgot my password. How do I reset it?
On the login page, click on the “Forgot Password” link. Enter the email address associated with your account, and you will receive a link to reset your password.
How do I update my personal information in the portal?
After logging in, go to the “My Profile” section, where you can update your personal information. Ensure to save any changes before exiting.
What should I do if I encounter a technical issue on the portal?
If you experience a technical issue, please contact our support team via email at certify@cawellnesscoach.org or Call Center at (503) 210-1334. Provide a detailed description of the issue, including any error messages and screenshots if possible.
How do I know if my application has been successfully submitted?
Upon successful submission, you will receive a confirmation email with additional information and next steps. You can also check the “My Applications” section to see the submission status.
Are there any browser requirements for using the portal?
The portal is optimized for the latest versions of Chrome, Firefox, Safari, and Edge. Ensure your browser is up to date for the best experience.
How long does it take to process my application?
The processing time can vary depending on the volume of applications. We aim to review applications within 2-5 business days of submission. You can check the status of your application in the “My Applications” section.
What file formats are accepted for document uploads?
The portal accepts documents in PDF, JPEG, and PNG formats. Ensure your files do not exceed the maximum size limit indicated for each upload.
How do I withdraw my application if I’ve made a mistake?
Please contact our support team via email at certify@cawellnesscoach.org or Call Center at (503) 210-1334 if you wish to make changes to the application.
Is it possible to save my application and complete it later?
Yes, you can save your progress at any time by clicking the “Save” button. You can return to your saved application through the “My Applications” section when you’re ready to continue. Due to security reasons, your confidential files that were uploaded will not be saved. When returning to your application, you will need to re-upload your documents throughout the application.
How do I add or change my professional references?
Contact our support team via email at certify@cawellnesscoach.org or Call Center at (503) 210-1334 if you wish to make changes to the application. Be sure to notify your references in advance, as they may be contacted during the review process.
I’m having trouble uploading documents. What can I do?
If you’re experiencing issues with document uploads, ensure the file size and format meet the portal’s requirements. If problems persist, try using a different browser or contact our technical support via email at certify@cawellnesscoach.orgor Call Center at (503) 210-1334 for assistance.
What is the fee for certification application, and how can I pay it?
There is no fee for the application.
I’m experiencing login issues. What should I do?
If you’re having trouble logging in, try logging out of the application completely, closing your browser, and then signing back in. This can resolve common login problems. If issues persist, reset your password or contact technical support via email at certify@cawellnesscoach.org or Call Center at (503) 210-1334 for further assistance.
How can I change the email address associated with my account?
To change your email address, go to the “My Profile” section after logging in. Note that you’ll need to verify the new email address to ensure continued access to your account.
Will I receive notifications about the status of my application?
Yes, you will receive email notifications regarding significant updates to your application status. Ensure your email address is correct and check your spam folder to avoid missing these communications.
How can I update my submitted application with additional information or corrections?
If your application is still under review and you need to make updates or corrections, please contact our support team directly through the portal’s “Contact Us” section. Provide detailed information about the updates or corrections needed.
What security measures are in place to protect my personal and professional information?
The portal uses industry-standard encryption and security protocols to protect your information. Additionally, we conduct regular security audits and compliance checks to ensure the integrity and confidentiality of your data.
Can I submit letters of recommendation directly through the portal?
Yes, you can email them directly to us, as indicated in the application instructions at certify@cawellnesscoach.org.
How do I know if my education and training meet the certification requirements?
The “Requirements” section of the portal outlines the necessary education and training criteria for each certification. If you’re unsure, you can contact our support team for a preliminary assessment before submitting your application via email at certify@cawellnesscoach.org or Call Center at (503) 210-1334.
What happens if my application is denied? Can I appeal the decision?
If your application is denied, you will receive a detailed explanation of the reasons.
How long is the certification valid, and what is the recertification process?
The certification is valid for a period of 2 years. Certified Wellness Coaches will be required to renew their certifications by completing additional education and/or training. This process will become available in future iterations of the application portal and you will receive communications with more details.
How can I get technical support for using the portal?
For technical support, use the “Help” section within the portal, which provides a FAQ and direct contact options, including email support and, in some cases, live chat during business hours.
Are there resources available to help me prepare my application and understand the requirements?
Yes, the application includes a checklist to help you prepare your application.
What educational degrees are approved for a Wellness Coach Certification?
The HCAI Wellness Coach Certification Program accepts a wide range of educational backgrounds to ensure a comprehensive understanding of various aspects of wellness and human services.
Approved degrees include:
- Social Work (e.g., Bachelor in Social Work, Community Social Services)
- Human Services (e.g., Human Services: Generalist, Human Services Paraprofessional)
- Psychology (e.g., Clinical Psychology, Psychology – Behavior Analysis)
- Counseling (e.g., Mental Health Counseling, Marriage & Family Therapy-Behavior Analysis)
- Addiction Studies (e.g., Addiction Counseling, Psychology of Substance Abuse)
- Child and Family Services (e.g., Child Development/Early Intervention, Early Childhood Mental Health)
- Sociology and Community Studies
For those pursuing an Associate Degree, upon graduation, specific pathways such as Social Work & Human Services and Addiction Disorder Studies/Counseling are acceptable. Bachelor’s and Master’s degrees in related fields are also recognized, ensuring a diverse qualification pool for Wellness Coaches.